The complaint has been investigated and
resolved to the customer's satisfactionResolved Kenz Collision — Ken Corrales
resolved to the customer's satisfaction
BEWARE!!! Kens Collision is an absolute nightmare! Ken Corrales will tell you everything you want to hear to take your money, and then once you sign on the dotted line, the nightmare begins. I hired Ken to fix the suspension on my truck, which he assured me would be NO PROBLEM. He said dont worry, ill take care of everything... Long story short he outsourced the work to a third party. He lost my file and I didnt get my truck back the first time until 2 months later. his secretary, Laura Sosa told me that Ken misplaced the file and she would be taking over. Well he never fixed the problems, and the truck came back 3 more times. Each time they told me it was fixed and each time the suspension continued to leak. In the meantime he provided me with an unregistered loaner car. The suspension continued to leak and every time I brought it back they told me nothing was wrong. Well eventually he sent it to another thirs party who confirmed that the leak in the suspension was never fixed properly almost causing me to get into another accident on the highway as the suspension completely dropped and the vehicle lost control almost swerving across three lanes. After Ken having my vehicle for over 6 months, while never returning a single email or call from me, he finally called me back after I informed Laura Sosa, his secretary that if Ken didnt fix the problem he was paid to fix then I would contact the Bureau of Automotive repair to get the issue resolved. After he took $8000 from my insurance company, he finally tells me its going to cost me an additional $1700 out of pocket to get it fixed and if I didnt pay the money to come pick up my broken vehicle as is and that he would not even give me the courtesy of returning the broken vehicle. I told him to keep the truck right where it was until this was resolved as he was PAID for work that was never properly completed. Last week I get a letter from Kens stating they are putting a lien on my vehicle for unpaid "storage fees" which he never mentioned there would be. He never once called or emailed me to tell me to pick up the vehicle or there would be a storage fee. This dispute was still on-going and the work was never completed. I advise you all to stay as far away from this guy as possible.