The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Karastan/Tournier2 installations of awful carpet

Have endured 2 installations of VERY expensive Karastan carpet - $35/sq.yd - that crushed/matted/cornrowed after 10 MONTHS. Mohawk, Karastan's parent company, has refused for 3 LONG YEARS to take responsibility for this hideous carpet. Mohawk WILL NOT STAND BEHIND THEIR SHODDY, SECOND-RATE PRODUCT.

They have stonewalled, stalled, ignored and deflected our complaints. We hired a lawyer and filed a lawsuit in January, 2009. They hired a lawyer, who stonewalled, stalled, ignored and deflected OUR lawyer's complaints. He ran up huge legal fees in an attempt to get us to give up.

After 1 1/2 years of this nonesense, we finally have a court-ordered mediation date set for March 17th. A judge will preside over the negotiations. We will FINALLY meet our foe face-to-face and, hopefully, FORCE THEM to reimburse us for the carpet, moving fees, hotel stays, and legal fees that amount to thousands.

Wish us luck . . we've hung in there for so long. We have six weeks to go and it feels like six YEARS!! I want to make them PAY for all of the pain, frustration and expenses their negligence and fraudulent misrepresentation of their product has cost us. We are among the VERY FEW who've had the stamina and determination to get this far. Don't honk me off 'cause I'll NEVER, EVER STOP until I get what is due me.

I'll let everyone know how it turns out. May have a "gag" on the amount, but I CAN let you know that we won . . that they had to take responsibility for their AWFUL, AWFUL PRODUCT, and pay us $$$$$ back.

Responses

  • Gr
    grantster Dec 02, 2011

    I have this same carpet in my house...I absolutely love it. I can only assume it was in a very high traffic area and was never vacuumed. 10 months...please
    We have a 8 pound dense Arm & Hammer pad that I believe is contributing to our success with our carpet install
    I am looking to install similar product in our den

    0 Votes
  • Di
    D in WI Aug 25, 2010

    So... what happened?

    Out of curiousity, what type of pad did you purchase? "Better" is not the answer I am looking for ;) What density? Is there a spillproof plastic on the top? How thick? Did they REUSE the pad? That may be part of it as well... (not living up to performance standards)

    Other questions: What type of vacuum do you use? It DOES make a difference if you have the typical type with the "beater bars" on them. Any "shaggy" carpet like that CAN cornrow if your bar is set too low. I have a shag type Stainmaster carpet in my house with the basic vac. I set the bar a little higher than a lower pile carpet would need so it won't "dig into" my flooring.

    As for the moving, as an installer I have told people that I can work around their schedule... doing a room at a time so there's no need to figure out where the heck everything is going.

    Only asking to get the full picture of what you had to go through. I have been installing for the last nine years and have dealt with Mohawk (owns Karastan) on claims before.

    0 Votes

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