Juvenuecan't contact to discontinue order

S
This review was posted by
a verified customer
Verified customer

Applied for free trial, suppied credit card details to cover postage, every month they send another bottle, I haven't even used the first one yet. The address to cancel www.billing-faq-com say it supplies an email address to cancel but it doesn't. WHAT A RIP OFF

Responses

  • Na
    Nareen R Willis Jan 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Applied for a SAMPLE from 'Juveneu'. Then got billed nearly $100 for it. Every month another item arrived so I wrote a letter and returned two bottles. Another arrived in December.
    I tried emailing the address supplied - www.billing-faq.com but could not contact the company that way. Tried phoning but again couldn't get connected. I changed my credit card and asked my bank if they could help. They supplied me with some pages of terms/conditions - which never appeared on line in the original advert.
    Where do I go from here?

    0 Votes
  • Na
    Nareen R Willis Jan 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Rae from Perth Western Australia.

    Same thing happened to me. How do I get out of this?

    0 Votes
  • Ju
    junec97 Dec 29, 2011

    for so long have been sending emails to cancell after filling out form it does not go in SEND I have tried phoning but am put on hold and then the phone goes to engaged. I have as a last resort packed up unused items to send back. but to where do I send them will you refund the money paid, as I am 70 yrs old and do not require this product. didnt not understand time limit to[ a 1 use or] [ b2 to post back if not satisfied] I am dyslexit and dont understand alot of things. my daughter is trying to get these returned for me. so please contact me on [protected] 0r email.

    0 Votes
  • Ju
    junec97 Dec 21, 2011

    did not give on going authotity to axcess my bank card for further items I am a pendioner and phoned up to cancell the items but not good enough. you still kept forwarding.I have put this in the hands of bank card dispute.I only agreed for $1 95. postage to be taken from bank card. bank card will be contacting you on this complaint. will send items back unopened .

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.