Jkm Ribbon & TrimsNo Merchandise, Yet Charged on Credit Card

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This review was posted by
a verified customer
Verified customer

Ordered ribbon in March 2012 and here it is July and no ribbon. Each time I inquire about delivery, the standard answer is "Thank you for the email inquiry. The ombre and grosgrain ribbon will not be available until end of June. It is not unusual for these type items to be on back order for extended timeframes as our manufacturer waits for demand to allow a minimum production run. We apologize for the delay but please note the goods are in process for your order. Thank you for understanding." Yet, they have the nerve to charge my credit card, using my money while I have no merchandise. Most internet companies will not charge your credit card until merchandise has shipped. They will not let me cancel my order nor will they refund my money.

Responses

  • Ja
    Jan Honaker Sep 20, 2012

    I have been waiting for a tassel order since February 16, 2012. It is now September and I get the same results...NONE...and they have already charged my card back in February

    0 Votes
  • Li
    lizkjcv Jan 19, 2013

    I placed an order in March 2012 . . . after multiple emails, always promising shipping in about 4 weeks, even after agreeing to reduce the discount from 30% to 20% and accept less product . . .NOTHING. Credit card was charged about $167 upon making the order . . . that is money it appears like I will never see again. DO NOT ORDER FROM THIS COMPANY. It is criminal they are still allowed to have a website and accept orders.

    0 Votes
  • Ri
    Ribbonlady Mar 24, 2013
    This comment was posted by
    a verified customer
    Verified customer

    The Creative Touch Ribbon Distributor sells ribbon and ribbon related products at competitive wholesale pricing with no minimums. We base our business on excellent customer service. Check us out at ribbonlady.com or call the Ribbonlady at [protected].
    We do not charge your credit card until your order ships and the Ribbonlady is are here to help with any questions regarding ribbon.

    0 Votes

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