I recently had a run in with the Sales Staff at Jim Bass Ford in San Angelo, TX. My wife had gone in to test drive a 2001 Mitsubishi Montero Sport and afterwards decided that she wanted to buy it. She spoke with the Salesperson and he told her that the down payment would be $1000 and the monthly payments would be $200.
The next day, I went down to the dealership to sign the paperwork and get the car for my wife. The Salesperson informed us that the manager now wanted $1800 down payment and $356 monthly payments. When I asked him why, the Salesperson explained to me that it is hard to find a 2001 Montero Sport in such good condition. I asked him if the condition had changed since the 24 hour time frame from when he spoke to my wife last.
I asked the Salesperson for a Carfax History report and the Blue Book Value. I informed the Salesperson that there was some front end damage to the car on the Drivers-Side wheel well. I stayed outside the entire time, as I was upset for the treatment we were receiving. The manager in all this never came out to speak with us.
The next thing I know, I am being told that I was banned from the premises and could never do business with the Jim Bass Ford on Houston Harte in San Angelo, Texas or any Jim Bass Ford locations. I was banned for asking for a Carfax History report, the blue book value of the car and asking the Salesperson why the terms had changed.
Funny thing is that looking for a quality used car in San Angelo, Texas is kinda tough if I cannot go to any of the Jim Bass Ford locations. So basically, if you disagree with the practices of the Sales Team or ask any questions, prepare to be banned. Once again, Jim Bass Ford in San Angelo, Texas, don’t ask questions or they will ban you.
Just received another call from Jim Bass Ford. Seems they just got the online survey that I filled out in regards to another used car. The call was basically to let me know I was banned from doing business with them. I guess they not only wanted to disrespect me at their Dealership but now feel it’s best to do it by calling me at my house.