I frequent this restaurant quite frequent for lunch. On each occasion I ask that my sandwich be fixed a certain way which is never done. On last week I was in the store asked for a Mini, wheat bread with the bread taken out of the middle, turkey, one piece of american cheese cut in half (only wanted half of the cheese when the associate asked me aggressively why I dont want the cheese) then they slid my sandwich down the dusty counter to the next person to add the other ingredients which I asked for lettuce, one tomato cut in half which the associate put one half on the sandwich and through the other piece to the side. Then here comes the manager who kept telling the associate I only want a little bit of mayo and the manager then grabs the sandwich slams the bread on upside down and proceeded to wrap it. When I asked him why he threw my sandwich together like that he said that is the way they do it and proceeded to argue with me about the sandwich which I thought the customer is always right and if I am spending $9+ for a sandwich I want it fixed to my liking. The manager is horrible each time I had a problem he aggressively answers and then wants to go back and forth. I reached out o corporate with no answer. BAD SERVICE
Country of complaint: United States
Desired outcome: The staff needs better training on assisting customers, lack of customer service