I ordered a pair of black leather converse trainers from this site. Two weeks later I recieved a pair of fluorescent yellow canvas converse! I have got in touch with the supplier who now I now are in China! ! I thought they were uk. They have admitted they are at fault but are unwilling to give me a refund / exchange and up to now they are trying to make me keep the shoes (as they are this year's best sellers! ) and will only give me a 15% refund. With shipping these cost £ 48 and I feel I have lost money.
Hi the only way I got my money back was to submit a debit card dispute with my bank and they claimed the money back for me.
I've had exactly the same issue ... Black leather converse star players and I got some dodgy £5 canvas cheap rip offs
Sent loads of emails had no replies ... Thought it was an English site !
Never again
It would be nice if converse Plc did something about these rip off tossers
Same here. Ordered 7 (seven) pairs of a special edition of Converse from a UK site and got total crap in return from Hong Kong. Came in a pastic bag witht he shoes shoes wrapped in a toilet paper. No refund accepted. Will go through my CC department.
Contact your card issuer. Thanks to the advice from Joe G I raised a fraud claim with my credit card company and they refunded me.
I ordered a pair of silver glitter pumps and received a pair of flimsy, unboxed and of questionable authenticity, blue canvas pumps. I contacted the company asking for their returns address and received what seems to be (after reading these reviews) a generic email. They admitted the mistake but wanted me to keep their "best sellers" and order another pair at discount. I have replied quoting their returns policy to them and asking them for the full refund which I am entitled to. Waiting for reply...
Thought I was getting a pair of Converse Leather One Star pair of sneakers..instead received a pair of Converse Canvas sneakers..2 sizes to small. Sent various e-mails, but received no satisfaction.
Contacted fraud division with credit card company, they have launched a dispute against these crooks!
I have had the same experience - wrong shoes and what looks like fake Converse shoes sent. I am not prepared to bear the costs of returning these to China when I believed I was purchasing from a UK company as it looks on the website. I imagine no refund will be made and I will be even more out of pocket. DO NOT BUY FROM THIS SITE!
I had the same experience except I have had no reply from the sellers. I ordered brown leather shoes and was supplied with grey canvas ones. No reply to my complaint. Like you I am £48 out of pocket.