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CB Online Shopping Review of jennycreasey.co.uk
jennycreasey.co.uk

jennycreasey.co.uk review: Sent wrong shoes will not refund 7

J
Author of the review
9:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a pair of black leather converse trainers from this site. Two weeks later I recieved a pair of fluorescent yellow canvas converse! I have got in touch with the supplier who now I now are in China! ! I thought they were uk. They have admitted they are at fault but are unwilling to give me a refund / exchange and up to now they are trying to make me keep the shoes (as they are this year's best sellers! ) and will only give me a 15% refund. With shipping these cost £ 48 and I feel I have lost money.

Update by Joe G
Apr 09, 2016 11:35 am EDT

Hi the only way I got my money back was to submit a debit card dispute with my bank and they claimed the money back for me.

7 comments
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Pepezummer
, US
Jul 28, 2016 2:28 am EDT

I've had exactly the same issue ... Black leather converse star players and I got some dodgy £5 canvas cheap rip offs
Sent loads of emails had no replies ... Thought it was an English site !
Never again
It would be nice if converse Plc did something about these rip off tossers

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Smite
, US
Jul 22, 2016 10:13 am EDT

Same here. Ordered 7 (seven) pairs of a special edition of Converse from a UK site and got total crap in return from Hong Kong. Came in a pastic bag witht he shoes shoes wrapped in a toilet paper. No refund accepted. Will go through my CC department.

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Kirstine McDowall
, US
Jun 01, 2016 2:15 am EDT

Contact your card issuer. Thanks to the advice from Joe G I raised a fraud claim with my credit card company and they refunded me.

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MrsPops
, US
May 17, 2016 12:36 pm EDT

I ordered a pair of silver glitter pumps and received a pair of flimsy, unboxed and of questionable authenticity, blue canvas pumps. I contacted the company asking for their returns address and received what seems to be (after reading these reviews) a generic email. They admitted the mistake but wanted me to keep their "best sellers" and order another pair at discount. I have replied quoting their returns policy to them and asking them for the full refund which I am entitled to. Waiting for reply...

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John Macleod
, US
Apr 27, 2016 6:55 pm EDT

Thought I was getting a pair of Converse Leather One Star pair of sneakers..instead received a pair of Converse Canvas sneakers..2 sizes to small. Sent various e-mails, but received no satisfaction.
Contacted fraud division with credit card company, they have launched a dispute against these crooks!

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DrVickster
, US
Apr 23, 2016 3:14 pm EDT

I have had the same experience - wrong shoes and what looks like fake Converse shoes sent. I am not prepared to bear the costs of returning these to China when I believed I was purchasing from a UK company as it looks on the website. I imagine no refund will be made and I will be even more out of pocket. DO NOT BUY FROM THIS SITE!

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Kirstine McDowall
, US
Apr 09, 2016 10:54 am EDT

I had the same experience except I have had no reply from the sellers. I ordered brown leather shoes and was supplied with grey canvas ones. No reply to my complaint. Like you I am £48 out of pocket.

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