The complaint has been investigated and
resolved to the customer's satisfactionResolved Japanese Straightening Perm — Beware Hawaii! This Salon is a rip-off!
resolved to the customer's satisfaction
I usually go to another Japanese salon but I wanted to try something cheaper and I went to Hair By Tommy located on Dillingham Blvd. What I mistake I made! When I called to schedule the appt he said his price is $110, he did not say it *starts* @ $110. I sat down and he evaluated my hair and tacked on another $110 saying my hair is thick and long, my hair is only a few inches past my shoulders. Another salon I went to charged my only $20 for solution and my hair was almost past my butt. He did my hair and in the meantime he burnt my scalp, he does not know how to flat-iron because he kept burning me, and he got water in my ears. A few days after I did the perm I washed my hair as directed and my hair is still CURLY. The whole purpose of getting the perm was so straighten my hair and I was very disappointed. I called him to let him know my hair is still not completely straight and went back to re-do my hair at no cost. But he still only did a fraction of my head, he did not re-do my entire hair. He is rip-off and he has bad body odor. DO NOT GO TO HAIR BY TOMMY, HE IS A RIP-OFF!