Interstate Moving Services review: I would simply like them to acknowledge that they messed up, apologize and offer a token financial compensation.

I filed a complaint with you last year about Allied Transportation Group. At some point you informed me that they never responded to your inquiries on my behalf. However, a few days later they apparently did respond and told you that they are reviewing my complaint and they would follow up. So, you closed that complaint. However, I waited months and never heard back from them. So, last week, I sent them another email and have yet to hear back. So, I would like to file this complaint again. This is a horrible company. The original complaint # you gave me was [protected]. I copy below the last email I sent to them. In it are all of the relevant details. Thank you very much!

To the Management of Allied Transportation Group:
This concerns the experience my family and I had with an interstate move for which we hired you. Our job number was J2817885. Below are the details.
We were given a window of 4 days, June 14-17, 2022, for the pickup of our possessions (held in a small storage unit in New Orleans). We were informed on the 14th that the pick-up would be between the hours of 11:00 and 3:00 on Thursday, June 16.

We waited at the unit for those 4 hours. No calls, nothing. We called them after 3:00 to ask about the situation and we were informed that the company had made a mistake. They had noted the pick up as Friday, but they clearly told us (by text) that it was going to be on Thursday. So, we waited around for those hours completely unnecessarily due to their error. We spent gas to get to the location and lost wages for those hours we left work. When I expressed the need to receive something from the company, perhaps some greater specificity for our Friday pick up (not wanting to wait around for such a long period of time) or some form of compensation, I was slapped back in very strong terms. The company representative over the phone said they can show up at any time during the four-day window we were given and as long as they do that, we are not entitled to anything. I tried to argue that they narrowed the window to the 16th when they texted me and then failed to show up because of their error, so that should entitle us to some compensation, if for no other reason than basic, decent customer relations.

Well, we got nowhere with them, but it only gets worse. Come the 16th, they did not show up between 11 and 3, but it was after 6:00 (the movers did give us some heads up earlier when they called and said it would be about 5:30, but still!).

Oh, wait, it continues to get worse. We went to pay via Venmo, which we had been assured they would accept. The drivers thought that would be okay, but they checked with their boss and he said no. So, we paid with a debit card and were charged an additional 5% for doing so (and mind you, the banks were closed by that time and so we could not get cash to avoid the 5% penalty). Why did they not accept Venmo even after we were assured they would and why were we charged an extra $36?!

Finally, when our goods (mostly just a bunch of boxes and bins) arrived on June 27, it was clear that most of the items had some damage. Bins are no longer able to be used and some items inside were broken. A 4-foot fan was seriously damaged, as well. Our loss was in the hundreds of dollars.

Collectively, this is beyond the pale. And the thing is, we are understanding people. Mistakes happen, but there was no attempt to make things right when we contacted the company during the week of our pick-up (and things kept getting worse). I did send an email (twice) to the sales rep we initially worked with, explaining all of these problems we had, but he never replied. I then sent an email to the company, twice, and again with no response. This is inexcusable. All of this tells me that the company does not care about customer service at all.

I was about to write a detailed review of our experience when I noticed that customers writing bad reviews were urged to call the company to see if things can be resolved. So, before posting anything, I called and the customer service rep provided me with directions for filing a formal complaint, which is what I did. I did not hear back. No communication at all! Nothing.

I filed a complaint with the Better Business Bureau (BBB). They tried to get your company to respond. They informed me that they heard nothing back from you. But then, shortly after, they reached out again and told me that the company had finally responded and that they claimed they would look into the matter. That was months ago. I have heard nothing from you!

Your company figures that I will just go away. I will not do so. I will be contacting the BBB again. I will also be submitting additional reviews of your company in the hopes that people will avoid the type of deeply regrettable experience my family and I had to endure.

I will wait until later next week to contact the BBB and write my reviews in the off chance that you care to get in touch with me. I welcome you to do so. If your company would like to offer us an apology, along with a small compensation for the series of unnecessary costs we had to endure (lost wages on that first day, the $36 extra charge, the damaged goods, etc.), we would gladly accept it and it would go a long way to changing our minds about Allied. As I noted above, we are understanding people. I don’t even expect full reimbursement for every single cost, because we realize that mistakes happen. But I think you can understand that an apology for this treatment and some sort of partial compensation is in order. How would you feel if you had the type of moving experience we had?!

Thank you.

Dennis Kalob
[protected]; [protected]@loyno. edu
274 Hillside Drive
Henniker, NH 03242