International Wig — Abusive customer service and fraud
It all started with me personally purchasing something on their website. This had nothing to do with my business. Fortunately my order was canceled because the profile info didn't match my credit card so they assumed fraud. This is when I emailed them and that's when it all began. Initially I just wanted to know why the order was automatically canceled and no one contacted me. I received vulgar replies and threats. They searched online my name and found I had an online business. In the emails I informed I would report this to the BBB. They threatened to do the same with my company and implied it was some sort of game. Anyway, I made a complaint on complaints.com, /link removed/ m3cents.com, etc. and found they falsely posted negative information about my company two days later. They also submitted a false report to the BBB. We have never done business with this person and in fact we stopped our business for the last two months to restructure our factory and business.
They ar retaliatory and have taken this down the unlawful road of slander and defamation. Another company located in Canada has initiated a class action lawsuit for this same reason. Also I'm initiated a case against them for my company. Doing some research, International Wig, internatinalwig.com has complaints going back to 2003. Not only for defamation and poor customer service but also for fraud.
I found online this persons name is really Benai Noeller or Benai Resnic (maiden name) and she is the owner and the one emailing, she has pictures of herself on www.mybong.com She also has a brand of cosmetics she sells on her site called Benai cosmetics. She also owns Maddog Productions and she might be doing business under different names of which will discover in court.
She uses false names when she makes complaints or comments about a complaint. She has accounts on complaints.com and ripoff.com the language of the posts are the same as she has in her emails and website. The BBB report she submitted against my company had the name Jennifer Williams on it. She uses the same language in her false reports as she does in the emails so I know without a doubt it's the same person.
ABC News story about International Wig
Oregon - http://alaskaoregonwesternwashington.bbb.org/WWWRoot/Report.aspx?site=114&bbb=1296&firm=22231247
California - http://sandiego.bbb.org/WWWRoot/Report.aspx?site=26&bbb=1186&firm=30002471
Based on BBB files, this company has an unsatisfactory record with the Bureau due to 5 unanswered complaints, 2 unresolved complaints and a pattern of complaints. Poor customer service. Consumers have provided the BBB with copies of emails sent by the company that contain rude and abusive language.
BBB processed a total of 28 complaints about this company in the last 36 months, our standard reporting period. Of the total 28 complaints closed in the last 36 months, 4 were closed in the last 12 months.