Innovative Merchant Solutions — Charged my account without permission!
On August 22, 2006, I purchased a credit card authorization machine package from the company called Innovative Merchant Solutions through Randy Judd, the agent from Auction Teacher Seminar. The agent promised me the world including getting me the machine within 2 to 3 weeks. However, after waiting for over 2 months with numerous calls, the machine or any other device never arrived to my address. Although I did not have the machine, this company charged me monthly minimum fees through my bank account without my permission. I finally canceled the purchase after numerous calls asking for my machine and the refund of the charges. As soon as I terminated the purchase, Innovative Merchant Solutions again dipped into my bank account and charged me another $395 for a termination fee. Fortunately, I was able to get the $395 termination refunded to me from my bank. When I called up Ms. Alice Kimbrough, the rude and impolite Innovative's agent, she told me that regardless whether I receive the machine or not I am liable to the termination fee because I signed the contract. I am not liable for the termination fee because I have given them enough time to send me the machine that I needed for my business and they have failed to do their part. Since then Ms. Alice Kimbrough has been harassing me for this charge. I believe that Innovative Merchant Solutions is out there to exploit the innocent consumer. Its agent is out there making false representation to lure the customers into signing the contract and then keep on charging the customers’ account as soon as the Innovative Merchant Solutions gets the information of the customers’ bank accounts. I have filed a complaint regarding this case to the California Attorney General. I also asked them for help to stop their action to prevent more innocent people to fall into their trap. If any one has the same or similar problem with Innovative Merchant Solutions please report them and file a complaint to the Office of the Attorney General, California Department of Justice, Edmund G. Brown, Jr., Attorney General. Their web address and telephone are: http://www.caag.state.ca.us/ and [protected]. You can even file a complaint through an email in this website. We live in a great country and these things should not be happening.