innovate-design.co.uk review: Impossible to reach someone from this company

Scam, scam, scam. I paid money for the patent search to the company www.innovate-design.co.uk. After the rep got my money, these ### stopped to communicate with me. I sent them emails and left messages, but no one called me back or replied. Also I called them, but machine replied only. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?