The complaint has been investigated and
resolved to the customer's satisfactionResolved Informatics college Kuala Lumpur — Cheating International Student Tuition Fees
resolved to the customer's satisfaction
To International and Malaysian Students,
I am writing this complaint with respect to one of the local college in Malaysia, known as Informatics College Sdn Bhd in Kuala Lumpur.
I have been duped by Informatics College for unable to transfer my current major to another interested major. The useless advices been given many times, letter written to Manager for decision making but failed. Course consultant kept saying the similar not effective advices.
I have observed this college has provided some kind of photo copies documents for students. They never keep my record (file) since the day i enrolled. I am so disappointed due to different consultant were unable to trace my file in their file system. In fact, they kept asking me the same questions when i enrolled and what is the modules have done over the semesters. It sounds unbelievably ridiculous.
I tried to refund the rest of the tuition fees amount to RM8000 but the management disapproved my request. the management was unable to suggest anything further at all. One of the feedback was all my tuition fees were sent to the partner University, USQ, University of Southern Queensland, Australia. I immediately contacted the International Office at USQ, in order to discuss the current issue. I was so tremendously shocked that the total tuition fees was kept by their agent "informatics colleges". So, why informatics management was dishonest and tried to kept my tuition to survive in their area. This is absolutely unacceptable and considered illegal to the Ministry of Higher Education.
I was immensely gave up and no other options. I cant transfer to another desirable majors at all at informatics college. I enrolled to another Private University college in Kuala Lumpur. however, the money was not refundable and I had lodged report to local authorities regarding to this con case.
I hope everyone will take precautions to enroll course to this college. They are con and give fake information about their course. The informatics college only tarnish its own image.
I hope MOE authority will take action to investigate this case and hopefully the future unaware student will not experience the same problem.
Thanks for reading.