The complaint has been investigated and
resolved to the customer's satisfactionResolved Indovision — Terrible Customer Service Follow-up
resolved to the customer's satisfaction
We have experiened horrendous customer service from this cable TV provider. After a technical problem was noted on our TV screen, with a technical problem message from the service provider, we were instructed to call their customer service section. It has taken at least 12 different calls by two people over 4 days to get any type of meaningful follow-up action from Indovision. They always give excuses that this is being reported to the proper party, plus apology after apology, but there is no solution given. It is impossible to get to speak to anybody with authority. Such people are not accessible at their customer service number, their webiste has no link to key personnel, and you are always dealing with some underling who can't do anything, let alone think creatively, take a decision, arrive at a solution, and satisfy the customer. This is the classic example of an organization that is more than happy to take your money up front, but provides no backup when absolutely necessary. In addition, since all these problems tend to reside at a lower level of communication, upper management rarely, if ever, hears about these nitty-gritty customer issues. Thus, this organization has no systematic approach to being a 'learning organization.' Consumers and potential customers beware!!