I placed an order for the book "The Last Mughal" at indiatimes.com on 10th October 2017 and paid the full amount Rs. 521.25 through HDFC Netbanking. The order no. was [protected]. The order was cancelled because the book was out of stock, and on 18th October the displayed Order Status changed to "Refunded." I have not yet received any refund. I can prove it because the amount should have been deposited in my HDFC Bank Account, but it has not yet been deposited. I emailed Indiatimes Customer Service 3 times regarding this, but they did not reply. I also called up the company many times and my complaint number is 7860. Everytime I call up, the customer service representative assures me that my complaint will be resolved, but I am yet to get the money back. It's really surprising that a brand like Indiatimes is involved in embezzlement of customers' money. I would advise everyone not to buy anything from Indiatimes.
They refunded my money today after I threatened that I will cost them a lot of business through negative publicity. I got the money back finally, but the experience was certainly not pleasant.