This HyVee store in Johnston needs to start having more open checkout lines. I was in there on a Friday afternoon and there was only 1 line open. Hello?! I was not about to wait for an hour for the 6 or 7 people who were ahead of me. So since there was only 1 person at the "12 items or less" so-called Quick Line, I just went there. Well, the female employee named Pat is one of those clerks who has to have full-blown personal converstations with every single person in her line. She kept talking and talking and I just waited and waited. Then, a couple of people came up who had only 1 item so of course, not being rude or selfish, I let them go ahead of me. And STILL, this Pat person kept on gabbing like they were all her long-lost friends. She even discussed a murder with one woman! I mean, a murder! I don't want to hear this garbage in a local grocery store! I asked her why there was only 1 check-out line besides hers open on a busy Friday afternoon and she ignored me. Ignored me! What? I'm not good enough for her to discuss a MURDER CASE with? Sheesh! Seriously! Then she gave me a very dirty look as I was leaving. Well, lady, if you don't want to work, just quit. If there are many customers trying to check out she should NOT be holding up the line with chit-chat to keep her line moving as slowly as possible. Get real. This store has the laziest people there. They talk too much and work too little. I am sick of it. I can only go there when it's slow. They need to hire new people who want to work.
The complaint has been investigated and resolved to the customer’s satisfaction.