Hp Customer Care, Alok Bharati Building, Saheed Nagar, Bhubaneswarrude behaviour not giving right information

C
This review was posted by
a verified customer
Verified customer

Today on 25th March 2011 at 12.15 PM I went to HP Jaydev Gas Agency today to shift my gas connection to my area (hanspal, Bhubaneswar) where I have recently shifted. It is nearly 18KM distnace from Jayadev Gas Agency. When I reach there and requested for paper work of shifting they (both dealer and his staff) told me that you need to make a written from the dealer available in your area. I said I am not aware who is the dealer in my area but as a dealer you must have information about the dealer. They simply told me that they are not aware of the dealer in that area and adviced me to contact in customer care. Also one of the lady staff insist me to talk to channel manager and adviced me to took the number from their board. The number was [protected]. I made a call to that number and wanted to know the dealer name in my area. I go the same answer "I do not have idea. You have to find it". That time I got surpirsed, being a so reputed organisation like Hindustan petrolium how come they are so irresponsible ? Nobody has idea who is the dealer in that area where as it is just 18 KM away and in the same city. After talking the jaydev Gas Agency owner he suggest me to talk to Smruti Gas Agency. Then I started to find out Smrut Gas Agency number. But having no luck I tried to contact customer care office which is situation Alokbharti Building, Saheed Nagar, Bhubaneswar. I tried to contact on [protected], somebody(he refused to tell his name) picked up the phone I requested him to provide Smruti Gas Agency phone number. He said call back after 1 hour. I simply asked him will it take 1 hour to find out the number. He said I am not sitting ideally here I am very busy so you call me after 1 hour. Then I told him this is customer care and you suppose to provide right information to the customers rather you ignore. You must have computer and the list of Agencies having their address and contact number so it will take 2-3 minute to give the information so please kindly look into computer and let me know. Then he started behaving rudly. He told me I said it will take 1 hour means you call me after 1 hour. I can give information before that time. Then I asked his name. He tole me why you asking my name I said I will complain about you in HP. He said I can not tell my name and cut off the phone. It was 12.25Pm after that I repeatdly tried to call on that number but it was going busy. I tried span of every 1/2 an hour and it was busy. After waiting 1 and 1/2 an hour in Jayadev Gas Agency I left that place without finding any solution.

I returned to my office. Now it is 2.45 PM and I am trying to register a complain in web. Again now I tried to contact in that number still it is busy.

Is this what HP providing service to the customer? I request to officials in HP to take strong action against the person who behaved like that. Also I request to provide proper service in all areas. Bhubaneswar is not a small town now. it is next computer hub and now it is the reputed education center. Hanspal is just 3KM away from Rasulgarh but it is strange that there are no dealer available in that area. Rasulgarh is the most famous area in bhubaneswar but it is sad that being a reputed organisation it has not filling centere/dealer in that area.

Now I am thinking to switch my connection to any other company.

Responses

  • Bi
    Bikash ranjan meher Sep 02, 2012

    Dear sir i have a HP pavilion dv6 laptop, it is having 15 mnths.its battery life so less, it will take up to 2hrs maximum. please tell me sir what will i do?...

    0 Votes
  • Dh
    dhananjaya sahoo Nov 30, 2011

    Dear Sir,
    Kind Attn - Mr Amit Das, Sales Officer, JagatsinghPur District, Orissa.

    Today you have verified the land for appointment of RGGLV for Kalio, Balikuda & ambasala in the name of akshaya khuntia but the specified land has no approac road that goachar land is infornt of the land & as per the gove sketch there is no approach road but astonishedly the concerned RI has given clearance for the said land and also you have agreed twith them. it is totally illegal for appointment of RGGLV,

    JAGO GRAHAK JAGO, YE HAMA RA DESH HAI, JAHAN PE ANNA NE ANASAN AGAINST CORRUPTION KAR RAHA HAI WOHAN PE DEKHIYE KYA KYA HAAL HO RAHA HEI.

    rgrds
    D. Sahoo
    Balikuda

    0 Votes
  • Ta
    Tapan kumar sahoo. Jul 15, 2011

    sir,
    I am your H.P gas costumer.I live in nimapara city hear H.P distuebuter is not avelable so that i want to transfer from H.P to BHARATA GAS.So i request kindly accept my application.
    plese contact my email address ([email protected])
    Thanks...

    0 Votes

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