Stay away from this vendor. Little or no value other than hijacking your family's name.
Started off as Nameplanet, respectable organization committed to protecting peoples rights to their on-line presence. Since with Hover, tons of spam, lots of down time and poor service with barely more than automated responses to requests... all while they increase the price. I have a very uncommon family name and they own it. They won't say how many users are signed on for it... just that they own it.
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Steve Heard
Sonoma, US
1 comments
Steve Heard
of Sonoma, US
Jun 26, 20146:41 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
63 days notice of email contract termination? That has to be some kind of a record for Hover. Most people report between 10 and 45 days notice. I got zero days notice. They just pulled the plug and deleted my files after Tucows sold off the domain name for my sub-domain leases. Contacting Hover and Tucows yielded nothing more than a refund of the unused portion of my contracts. That's the ultimate in downtime / unreliability when my clients text my cell phone to tell me my email (one address I used for 16 years) is not working then Hover's customer service says it will never work again.
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BrianCW
Greeneville, US
1 comments
BrianCW
of Greeneville, US
Feb 24, 20143:39 pm EST
Hover is, by far, the WORST company I've had to deal with in a long time. I ordered a domain through them and added a Google Apps account, for which I was billed $300 by Hover (6 licenses for one year each). Roughly one week later, I called Hover when it became apparent Google Apps wouldn't work for our needs, and asked them to cancel the Google Apps subscription and issue a refund. The CS rep with whom I spoke said, "I can help you with that, " and he went through and canceled my Google Apps account. THEN he informed me that there were no refunds for Google Apps services. So I asked him how I could get those licenses back and figure out some other use for them, at which time I was informed that was impossible as well, since the service had already been canceled. So 7 days after my order, I am out $300 to Hover, which is non-refundable. I have no Google Apps account, and no licenses, and no way to contact Google for support, because Google doesn't show me as having any account with them (because it was canceled by Hover.) Still waiting for a callback from a manager, but I haven't been this disappointed in dealing with a company in a LONG time.
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s a d
Oxford, GB
1 comments
s a d
of Oxford, GB
Oct 08, 20135:38 pm EDT
"It better represents you. It's easier to communicate. You never need to change it. Plus, you can use it with whatever email program you prefer. We can help."
What a bold, misleading and inaccurate statement found on hover web site.
I have used an email account for me and my family for nearly 15 years. Out of nowhere email telling me no longer available and in 9 weeks you will not be able to use the domain. Tough 5hit basically. Read our t&cs . You have no rights we can terminate the contract when we want nothing you can do about it.
Each subsequent provider Mailbank, Netidentity, Tucows and now Hover have been less and less competent but I still renew every year.
Today I receive an email telling me I have 63 days to leave as my email addresses are going to be cancelled. A joke I thought or maybe a fishing email scam trying to get me to reveal personal details. Are you having a ¿@#%ing laugh? What is occurring here? Hace you sold off the domain to a large company?
After the unacceptably short notice period given to migrate and multiply and having been treated this way would you really expect me to transfer to another name only for the same to happen again?
Am happy now as have got own address and am in control of domain not just renting it. Also cheaper as I get 5 emails for the same price as 2 from another website hosting company.
Avoid hover / Tucows see other reviews for reasons and ignore the positive review written by the company themselves.
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aceontech
, BE
1 comments
aceontech
of BE
Jul 16, 20122:00 pm EDT
I don't agree!
Hover strives to simplify domain name and email address management without dumbing it down to the point that the user loses control. In addition, Hover goes to great lengths in providing its customers with first class telephone and online support.
My full review: http://aceontech.com/2012/07/16/hover-com-review/
Stay away from this vendor. Little or no value other than hijacking your family's name.
Started off as Nameplanet, respectable organization committed to protecting peoples rights to their on-line presence. Since with Hover, tons of spam, lots of down time and poor service with barely more than automated responses to requests... all while they increase the price. I have a very uncommon family name and they own it. They won't say how many users are signed on for it... just that they own it.
63 days notice of email contract termination? That has to be some kind of a record for Hover. Most people report between 10 and 45 days notice. I got zero days notice. They just pulled the plug and deleted my files after Tucows sold off the domain name for my sub-domain leases. Contacting Hover and Tucows yielded nothing more than a refund of the unused portion of my contracts. That's the ultimate in downtime / unreliability when my clients text my cell phone to tell me my email (one address I used for 16 years) is not working then Hover's customer service says it will never work again.
Hover is, by far, the WORST company I've had to deal with in a long time. I ordered a domain through them and added a Google Apps account, for which I was billed $300 by Hover (6 licenses for one year each). Roughly one week later, I called Hover when it became apparent Google Apps wouldn't work for our needs, and asked them to cancel the Google Apps subscription and issue a refund. The CS rep with whom I spoke said, "I can help you with that, " and he went through and canceled my Google Apps account. THEN he informed me that there were no refunds for Google Apps services. So I asked him how I could get those licenses back and figure out some other use for them, at which time I was informed that was impossible as well, since the service had already been canceled. So 7 days after my order, I am out $300 to Hover, which is non-refundable. I have no Google Apps account, and no licenses, and no way to contact Google for support, because Google doesn't show me as having any account with them (because it was canceled by Hover.) Still waiting for a callback from a manager, but I haven't been this disappointed in dealing with a company in a LONG time.
"It better represents you. It's easier to communicate. You never need to change it. Plus, you can use it with whatever email program you prefer. We can help."
What a bold, misleading and inaccurate statement found on hover web site.
I have used an email account for me and my family for nearly 15 years. Out of nowhere email telling me no longer available and in 9 weeks you will not be able to use the domain. Tough 5hit basically. Read our t&cs . You have no rights we can terminate the contract when we want nothing you can do about it.
Each subsequent provider Mailbank, Netidentity, Tucows and now Hover have been less and less competent but I still renew every year.
Today I receive an email telling me I have 63 days to leave as my email addresses are going to be cancelled. A joke I thought or maybe a fishing email scam trying to get me to reveal personal details. Are you having a ¿@#%ing laugh? What is occurring here? Hace you sold off the domain to a large company?
After the unacceptably short notice period given to migrate and multiply and having been treated this way would you really expect me to transfer to another name only for the same to happen again?
Am happy now as have got own address and am in control of domain not just renting it. Also cheaper as I get 5 emails for the same price as 2 from another website hosting company.
Avoid hover / Tucows see other reviews for reasons and ignore the positive review written by the company themselves.
I don't agree!
Hover strives to simplify domain name and email address management without dumbing it down to the point that the user loses control. In addition, Hover goes to great lengths in providing its customers with first class telephone and online support.
My full review: http://aceontech.com/2012/07/16/hover-com-review/