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resolved to the customer's satisfaction
hottie hair salonfusion hair extentions

Got human fusion hair extentions installed ... stylist didnt install correct amout for my hair type and i was told they would last 6mo.
They can be treated like my own hair. They started falling out in the first week. When I complained she said she would check with her supplier to get me more hair then sent me a message saying its my fault and even if she put more in it wouldnt work. I have pics and alot of message to and from stylist and owner of shop. Owner refuses to fix the problem .

Stylist Jenn Jackson/salon manager and proclaimed master stylist 917-3539
Kristal owner of hottie hair salon 338-5228

fusion hair extentions
fusion hair extentions
fusion hair extentions
fusion hair extentions


  • Ar
    ArtOfBeauty Jan 26, 2012

    Mrs. Maxwell came in for an initial consultation where I explained to her the procedure and maintenance of keratin bonded hair extensions. I informed her that I recommend replacing the extensions after 3 to 4 months. I was offering for extensions was 500.00 for 100 pieces of keratin based bonded hair and that she may need more pieces than offered in the special to blend her shorter layers.She said she was taking money out of her Christmas funds to have it done and she wanted to see if she could make it work with 100 pieces.  Before Mrs. Maxwell left the salon she expressed how much she loved her hair, several times. I told her in my opinion she should add more hair because she had short layers that would blend better with her extensions if she added more hair, again she expressed that she could not afford to get her hair done in the first place and was lying to her husband about the cost anyways. I told her if she changed her mind I’d be happy to order and apply more hair, to let me know. I gave her a care sheet and went over the maintenance requirements and she left a happy customer. In the following weeks Mrs. Maxwell text me several pictures of her hair expressing how much she and everybody loved her hair, and how she was going to refer me clients because she was so happy with my work.  Mrs. Maxwell later informed me she was losing some of the bonds via text; we spoke on the phone and I asked her about her maintenance, and questions about how she was styling and what products she was using. I expressed the importance of not using products that were oily as it will loosen the bond as well as the importance of not putting too much heat directly on the bond as she admittedly told me she had been doing both, and she said she’d take better care of them.  I reminded her to wear her hair in two braids at night as she slept and not to over brush or roughly brush her hair extensions and told her to feel free to contact me with any other questions or concerns. Two days later Mrs. Maxwell contacted me again via text message and I immediately called her. She said she is still losing hair and I talked with her about her maintenance again. I told her I was going to call my distributor and inform her of the situation and assured Mrs. Maxwell that I would add more hair for her at no charge to try to solve her problem, however, I did express that I personally did not think this would solve her problem because she was having a maintenance problem and that if she did not follow the care instructions she would likely continue to have the same issues.  After we ended the phone conversation my other client Susan Pugh called me and informed me that Mrs. Maxwell had called her and asked her if she was having the same problems with her extensions and Mrs. Pugh told her no, she’s had hers in for two months and isn’t having any problems at all and is very happy with her extensions. Mrs. Pugh also informed me that Mrs. Maxwell stated she had purchased hair extensions and a tool to apply them on E-bay, and should no longer come to me but to let her apply extensions to Mrs. Pugh’s hair. She also stated to Mrs. Pugh that she was reattaching her bonds to her own hair with a flat iron. I text her as this was very alarming to me and she confirmed that yes she had purchased hair from E-bay and was also reattaching her pieces with a flat iron. At this point I informed her that I cannot be responsible to the damage she was creating to her own hair and that I would be happy to remove her hair at no cost to her. I am a licensed professional, certified in hair extensions with years of experience. Mrs. Maxwell did not follow the instructions she was given to care for her extensions. I consulted her repeatedly and offered to add more hair for free until I learned of her negligent and reckless behavior, and then still offered to remove her extensions for free. It is obvious that Mrs. Maxwell does not care for her hair appropriately by her actions. It takes education and experience to apply hair extensions properly and anyone who would pick up a flat iron and iron in hair randomly to the back of their head truly is not concerned with the health of their hair. Mrs. Maxwell has sent many rude text messages to both me, my client, and the salon owner of my salon, Crystal Frehner.  At this point Mrs. Maxwell  has both harassed and slandered me and I am not willing to refund her any money and if her behavior continues I will seek legal action.    Mrs. Maxwell has continually made threats to me and the salon owner and it is in my personal opinion Mrs. Maxwell admittedly could not afford to have her extensions done in the first place and is now just looking for a way to make a dollar. Of course if she got second opinions they would be horrible because any second opinions would be based on the mess she has created in her own hair, through her own negligence and not my work. I have been doing hair extensions for many years and have never encountered such an irresponsible, liar in my life.  My clients are always happy and satisfied with my work.

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