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Never use this site, once you have booked and given your credit card info, you have no recourse, this site offer hotel bookings but they are nothing more than a front company that take your money and offer no service. You are best to book directly with a hotel. in my case i made a minor mistake on a booking and was charged the full fee of 386 Euro, despite many emails to the company 5 mins after receiving a confo, they then distance themselves, tell you to contact the hotel directly, take a commission and don't give a flying FXXck about customer service. This company seems to have found a loop hole to earn commissions on non-refundable bookings, time to report this to European consumer website and shut them down.
Company Business Name: Booking.Com
Country of complaint: Singapore
Address: Singapore
Hello,
I'm sorry to hear about this. Please note Booking.com did not charge for this reservation. All of the hotel's conditions and policies are disclosed before a reservation is confirmed. I was able to locate your reservation and see that my colleagues have made several attempts to convince the hotel to cancel the reservation due to the circumstances. I will contact the hotel again to see if they will reconsider their decision and allow a cancellation with a full refund due to the honest mistake. Once I have received an answer I will contact you by phone or email.
Regards,
Regi
Booking.com Customer Service Team
I agree with the "you have no recourse, this site offer hotel bookings but they are nothing more than a front company that take your money and offer no service"
Still waiting for a refund since mid June 2021. Now it's November 24th..