The complaint has been investigated and
resolved to the customer's satisfactionResolved Heritage Grand Vacation Club Bhd — Bad service.
resolved to the customer's satisfaction
Always said fully booking, even early making.as a member of the vacation club paid two year fee still cannot use the benefit.we joy the club from19-07-2003.member expiring on10-07-2038.from begin everything ok..start from year 2009.phone no change, address change, calling have to do many time.nobody answer.no more mail vacation news from 2007.free hotel for 7day6night.a year cannot use.but have to paid annual maintenance fee.when they want us to paid fee.our request will give for 3day.after that everything burn..today i request two room use like last time ..they said cannot .only one room can give .5 adult for one superior room.the room only can put 1 extra bed .two single bed. and no more place to walk. and .we are big size..