This company actually represents Bob's Discount Furniture. Well, that's what they are supposed to do but they don't. SCAM!
I bought a 7 piece Pub Dining room table from Bob's. The salesmen convinced me in buying the 5 year warranty plan which I did. Low and behold a piece of the pub table fell off. I called Bob's and they sent out a repair man. The table could not be fixed. They referred me to the so called Guardian that handles all their claims. I called numerous times and no one has gotten back to me. I then call Bob's to complain and they say they have nothing to do with Guardian and it's out of their hands. The best is that Bob's tells me that I should of basically lied to how the piece fell off because if you tell them you have no idea what happened Guardian will not cover it then. So basically I should of lied. This is just a SCAM and nothing more then to get more money out of you! I asked numerous times for a supervisor but they never transferred me. I called twice and spoke to Adel ID # 013 and Kim #S014 and they said they handle their own claims and they don't have a supervisor or boss. I looked up Guardian (guardianproducts.net) and all they have to contact them is email, number, and their address is a PO Box 22000, HIckory, NC 28603. I called information to find out street address and no company is even in the vicinity of their po box number with that company name. I ADVISE EVERYONE DO NOT BUY THE WARRANTY FROM BOB'S THEY JUST WON'T COVER WHAT THEY TELL YOU AND WHAT'S ON THE SHEET. NOW I AM STUCK WITH A NICE TABLE WITH A PIECE OF FORMICA OFF OF IT!