The complaint has been investigated and
resolved to the customer's satisfactionResolved Grupo Nacional Provencial — Will not pay on insurance claim
resolved to the customer's satisfaction
We purchased a Mexican automobile insurance policy from GNP through So Ca Auto Club. When returning from vacation we were rear ended in a hit and run accident.
All procedures and instructions from the insurance company were followed. We opted to return to the United States and have the car repaired here and were assured that this would be no problem.
Almost 2 months later we still have no resolution and no vehicle to drive. The vehicle is operable however not drivable as the back bumper with license plate fell off and all rear lights no longer work. The estimates that we received from body shops state that the car is totalled.
I have called and e-mailed the company several times. I speak to one person then the following week I am told I have to speak to another person and then again the same thing. I am told they have to wait to receive the file from the office where the accident was reported, then I have to speak with the estimator who is currently unavailable...you get the picture. One stall tactic after another.
I have appealed to the Auto Club to no avail. The Department of Insurance cannot help...not their jurisdiction. I have submitted a complaint to the Attorney General's office and awaiting a reply.
My advice to everyone is to never purchase any kind of insurance policy from this company, Grupo Nacional Provencial. If you should ever have a claim you will receive nothing but the run-around.