Grosvenor Windows - Chester review: They have ran off with our money 38

anymore updates on this everyone? Thanks

The same Matt Edwards constructed our conservatory in 2009 and now I have noticed the brickwork above the lintel is showing cracks, obviously shoddy workmanship, can I claim through my house insurance seeing this rogue has done a runner.

matty if u ever look at this message u will no who it is please get intouch asap. j s xx ive bn waiting for nu to call xx

Both Chester and Flintshire Trading Standards were entirely ineffective in dealing with Mathew Edwards when he was trading/scamming customers . Now they seem to be equally ineffective in bringing him to justice. Makes you wonder why they bother operating (at council tax payers' expense).

Yes thats a result spotted in Chester again maybe we can re kindle the find the rip off merchant flame. :-)

he has been seen in THE VICTORIA pub Watergate ST Chester 3 weeks ago... he is very slim, but no mistaking that scar... he is back so spread the word!

all gone a bit quiet

hi, i got you can you please forward telephone no and address for Matt Edwards, as he owes me a large sum for work I have done. Please report him as he owes a lot of people very large sums of money, some have saved for years and some people have got bank loans for a conservatory that was never built . I think trading standards were aware of him a while ago so I don't know how he got his visa to go to Australia. Please give me his contact details - thanks.

He is in australia i have got a contact number and an address of where he is staying, i intend to call Gaynor at trading standards tomorrow, didnt manage to do it today, i text matty i was going to post something on here so gave him the chance to call me about the money he owes me and needs to send me but he has chose not to call me back, and to be honest what he owes me is not worth bothering with but it is the fact that i was a good friend and did him a favour.

Where is he "I GOT YOU!" We would thank you and pass the information on to trading standards.

Do you want to no where matthew edwards is? because i no where he is. What would you do to have this information?

We have given our statement to Trading standards who are building a large case against this evil con man. Hope everyone else is doing the same so they can make sure he has his come-uppance! We have now employed WT Window Store Ltd from Ellesmere Port to complete our conservatory. They have given us a very fair price and are a reputable company who make the conservatories and windows themselves. Now we will have be able to enjoy our conservatory for Christmas!

If he is in Australia, how come he was allowed to leave this country in the first place?

I think we all need to contact the press or TV - I was one of the builders who built the bases for the conservatories and as I mentioned before, owes me a lot of money.

Things seem to have gone a bit quiet - no more news out there? We used to see the blighter in one of the local pubs but certainly no recent sightings there!

That was I was thinking too Captain Nemo

@inthedark
Where did you get that info from?
Or is that you Matthew trying to throw people off your scent?

just had an update today that mathew edwards has left the country and is now living with his brother in australia..could be in the melbourne area..he had serious gambling debts in the region of £40, 000 and was threatened last month over these.

12 March 2009 I advised trading standards what went on in my case, so yes I agree they have had plenty of time to prevent most of you losing money to him. However I will forgive them if they pursue him catch him and get all our hard earned money back to us.

I too am a victim. But there is another side to this debacle - why did Trading Standards continue to allow this villain to trade and accept more deposits long after they knew what he was up to? They share part of the blame.

Contact Gaynor Roberts or Lisa Nicholson at Trading Standards, Cheshire West and Chester Council, they are dealing with this case and are collecting statements from his many victims. TEL [protected].

Mathew Edwards has a friend called John Morris of which some cheques are made payable into his bank, LLoyds TSB Chester, S**T BAG EDWARDS is not acting alone ripping people off beware, these 2 are big gambling people and have lots of gambling debts that's why people are getting ripped off, lets hope they get court soon,

I am in the same boat as all of you, paid a deposit and never got the money back complained to the fraud police, also contacted his bank Natwest and gave them the details of how he was ripping people off and my fraud reference number, I sent the money to him by bank transfer I can urge all of you to complain to Natwest and give them his sort code and account number. I am hoping if enough of us complain for fraud they will close his account and maybe return our money (not likely but we have to do what we can)

Thanks

James

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We too have fallen victim to Matthew Edwards! We ordered a conservatory from him on 29/06/12 and paid a deposit. He said the work would begin on the base and wall on 16/07/12, but this was delayed because of the bad weather. Work began on on 31/7/12 and was finished on 7/8/12. We then made another payment by bank transfer. We were then on holiday for two weeks so on our return we contacted Matthew Edwards and he came to measure up for the frames on 24/8/12. He told us it would be two weeks to make the frames. We tried to phone him on 11/9/12 but all numbers were unavailable. We tried his web page and discovered it suspended but came across this site which confirmed our suspicions- we only have a wall and base to show for all our hard earned money. We will contact Trading Standards today and add our case to their files!

Have any of you been asked by Mathew Edwards to write a deposit cheque to a John Morris ?

http://www.jollygoodvanhire.co.uk/grosvenor-windows-loves-being-jolly-flexi/

Is this the Matthew Edwards you are all looking for?

Maybe the series of rouge traders?

I have also been ripped if by this con man in October 2008. I had new windows and doors fitted. Dont know about 25 year guarantee it was less than 25 days I complained that the rain was running in through my letter box.There were also problems with the windows. He kept promising to come to fix it however never turned up. I went round to the saltney address and he had left without paying his bills there. I got in touch with trading standards flintshire Yolande Blower and after she tried to contact him, on the phone he said he would fix it, but never did.I sent loads of recorded letters to his address but they were never collected or signed for. I took out a court warrant to try to recover the fixing cost, with the court bailiffs but they failed to get hold of him. So I would also be keen to see this conman be brought to justice and still have all my evidence, so if theres anything we can collectivly do I'm keen help.

I run a professional window fitting company based in Ewloe just outside Chester, and my heart go's out to you all it truly dose, and we can all be very wise in the cold light of day, below are some of my tips to help you in the future, when choosing a contractor to help you improve your home from the plastics industry...

Cowboy window fitters are the bane of the construction industry. Although they make up only a tiny minority of those working in the building trade, they are out there, and it pays to know how to spot and avoid them.

Window and Door replacements usually represent a large investment, and the dream of a new extension or conservatory can quickly turn into a nightmare if you fail to choose a quality window contractor to carry out the work.

Nothing beats the refreshing appeal of new PVC-U windows and by deciding to purchase windows made of Chester based Minshull Windows profiles you receive a high-durability assurance. Even after many years of use, your windows will retain their beautiful look and will function as new without losing any of their unique features.

The Minshull Windows product range is one of the best around, in fact we are one of Chester and Flintshires leading PVC-u profile suppliers with over 40 years experience. However, we have all heard horror stories about rogue traders who wreak financial and emotional misery on unsuspecting homeowners by failing to deliver on their promises. This guide is designed to help you minimize the risk of hiring dishonest and/or incompetent window contractors to undertake work on your property.

Cowboys are likely to appear confident and friendly, making it hard to doubt their competence and sincerity. Don’t be afraid to stand up for your rights and demand evidence of their ability to carry out work to the desired standard.

After all, it’s your money we’re talking about!

Reputable window contractors will be happy to comply with your requests, recognising your rights and concerns as the employer

WARNING SIGNS

Treat any contractor with suspicion if they:

1. Insist on cash only, offer you money off for cash-in-hand, suggest that you can avoid paying VAT for cash and/or are very insistent on getting the cash straight-away.
2. Seem reluctant to give a business name or address or can only be reached by mobile phone.
3. Over-emphasize any faults.
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5. Offer you a surprisingly low quote.
6. Say that they are unable to give costings because things may change.

Always ask the following questions:

• Always ask how long they have been in business and have they always traded under the same company name.
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• Ask for references in your immediate locality.
• Don’t invite traders into your home without an appointment. Watch out for classic lines such as “We were working in the area” (unless there are and you have seen them) or “I was just passing and noticed …”
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We also have been ripped off by this man, placed an order with him in May and paid him a deposit of £3380 for a conservatory. Didn't get the base and brick work finished until July, he was impossible to get in touch with and only retruned calls once or twice probably just to keep our hopes alive and buy more time! He promised that it would be started and completed this week and guess what it was a lie, it's obvious now he had no intention of completing the conservatory. The builder (Sean) was paid directly for his work and appears to have done a reasonable job but we have nothing to show for the initial deposit and according to Gaynor Roberts it's unlikely we will get this back. He has I believe disappeared and could be in Flint somewhere living with his parents? I would be more than willing to submit evidence to trading standards and intend to put everything in writing to confirm my earlier conversation with them.

As mentioned in my earlier posting (above), we have made Trading Standards aware of our particular loss and I would recommend that anyone else with a loss should do the same - the contact there is Gaynor Roberts and she is located in the Council Offices in the Podium Centre or can be foned on [protected].

I think they are gathering information, to decide whether there is a criminal case to be made (of course there is!), so add your pennyworth!

Like many on this web page we to have lost money to Matthew Edwards in July 2011 we paid a deposit of £2470 for a conservatory, we were in the middle of completing renovations to our family home, and had read the advert in the Standard by Grosvenor windows and like many thought it was a safe and reputable company to do business with, we even had a conversation with Matthew Edwards about the honesty of salesmen in his profession and he assured mywife and i about how long his company had been trading and how he had worked with his current team of tradesmen for over ten years, little did we know that we were dealing with a con man. From August 2011 i contacted Matthew on a monthly intervals asking when he was coming to complete the conservatory that we had paid the deposit on and their was always a delay of some kind from him. IT was only three weeks ago in a telephone conversation with him he stated that they would come at the end of August and complete the work . Well surprise surprise Matthew Edwards and Grosvenor windows have vanished into thin air. Like many on this web page we have probably kissed our hard earned cash goodbye because of the behaviour of this man. Let us hope trading standards can put a stop to this man . Or as stated in Terms and Conditions of the sales issued by Matthew Edwards. The customer may not cancel this contract under any circumstances unless agreed by Grosvenor windows . Any Deposit paid shall not be refundable save in circumstances at the sole discretion of the company. Grosvenor windows reserves the right to cancel this contract at any time .

And the bit that was not included in the contact if Grosvenor Windows Cancels or defaults on the contract sorry you the customer do not get your hard earned cash back.

I have not received payment for work I did for Grosvenor - If I tot it up it amounts to 12 thousand pounds. Was always promised payment but never arrived so refused to do any more work. Our friend has also paid 7 thousand deposit for her new conservatory and he has not shown up and not answering the phone. Something has to be done but don't know what to do, I thought of going to trading standards but sounds like a pointless task.

Grosvenor Windows have taken my brother for a ride- they have robbed him of 14, 000 pounds. They promised to start work on his house back in March 2012 and nothing has been done yet and we are now in September! They are nothing but CON MEN! DO NOT TRUST THEM.

We are also chasing Matthew Edwards, to no avail. We have one of their Grosvenor conservatories, but have received no maintenance or after-sales service whatsoever, despite their much-advertised '25 year guarantee' - the main reason we chose their company. Currently we cannot open or close one of the large windows; other minor faults will never be rectified, as Grosvenor Windows have disappeared. Their Saltney address has not been used for a number of years, according to the site officer. The telephone is never answered. We wrote to Trading Standards, but so far they have not replied. Thank God we are not in the awful position of losing huge sums of money - this man is clearly a CROOK.

Interested to read your complaint, as we are £300 down with same Matthew Edwards/Grosvenor - like you, been to see Trading Standards and hope they can find a way to pursue the matter!

Have you been to their Saltney address? Is there any trace there?