The first bad experience started where they haven't removed my ex from the joint account even though I asked them more than 5 times, even went to their office to do that.
Then they would block my credit card for normal purchases (Uber!-I was left stranded in the middle of nowhere with NO option to validate that transaction, no email or notification came. God knows why that was flagged as fraud!.
I understand the security but I don't understand why I would not get a chance to approve that transaction.
Another horrific experience is that they allowed a check for over $1,000 to be cashed after 5 years! Where ALL the banks in the world only allow 6 months! They said there is nothing they can do, they have an automatic system that doesn't read the date and contact the person who cashed it?! Really?
Another incident: I notified that I'm travelling abroad and to my horrific surprise while I was away I could access my app! I wrote an email to my contact asking why that happened and she not able to help me, asking many ridiculous questions even though I showed her a screen shot with the access denied. She explained this was in the name of security and preventing fraud", which I absolutely understand but give me a chance to provide my identity and let me access my own account!
And the last one is when my ex linked a Costco card to my own checking account and stole money from my account and they let that happen! I did not get any Notification, nothing, they just let that happened. Where was the security in this case? They actually let people steal from my account and did NOTHING to prevent it.
STAY AWAY!