GreenPoint Mortgage Service (www.GreenPointService.com) — Unprofessional and illegal business practices
I have had in the last two years a mortgage loan with GreenPoint Mortgage (http://www.greenpointservice.com) - loan # [protected]. In at least two occasions, because of traveling, I have used the "grace period" of 15 days to mail my check. When this happened, GreenPoint Mortgage started sending 2 automatic phone messages a day (8 AM and 5 PM) on my cell phone with a request to call back. In at least two occasions, I called back and explained that 1) I do not want calls on my cell phone (when I travel abroad these calls may occur in the middle of the night!); 2) if I used the "grace period" for payment, it is my right to do so and I should not be bothered; 3) if my payment is late (never happened!) I will pay the late fee and - again - I do not want to be bothered.
The GreenPoint Mortgage representatives on the phone were uncooperative, arrogant, condescending, unprofessional, and unwilling to discuss my legitimate complaints. The calls to my cell phone continued until the check was received by them (during the grace period).
I have interacted with more than a dozen mortgage companies in the last 25 years in relation to the purchase of more than 10 homes and I have never seen this type of unprofessional, and I believe illegal, behavior. I am reporting these facts to several web sites dedicated to customer complaints and I am informing all the agents I know that GreenPoint Mortgage is NOT a company that they should recommend and use.