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On June 21st, I ordered 5 different banana plants from Greenearth Publishing. At the time, they were having a special and I received an email stating that due to the special, they were running behind on the shipping. I received my order around July 20th or 21st.
I was disappointment when I opened the package and saw smaller plants than expected with the smallest looking one looking dead. It was the ICE CREAM (Blue Java) variety. I also received 2 of one kind and was missing one which I had ordered (I assumed it was an honest mistake that would be taken care of but it wasn’t). The others looked OK so I planted them all per the enclosed directions. I called Ted to tell him about the missing plant and dead looking plant but he didn’t return my phone call. After a month went by all the plants look great except for the ICE CREAM (Blue Java) plant which never grew back. Therefore I called Ted again and this time followed it up with an email knowing he hadn’t returned 2 previous phone calls.
My email not only addressed the missing & dead plant but I asked some other questions regards to other verities I was thinking about and a planting question. He did respond by email in a timely fashion but with a very unpleasant attitude. He never answered any of my questions.
Here is a cut & paste of his entire response; “ok so a month later your telling me you were shourt a plant and one was bad off when you got it correct? we get 100 of calls and can not be responding to all of them i am a one man business.”
I responded back trying to clarify a few item but only received another evasive email with a statement “no refund”. I never asked for a refund, I just want the correct product paid for supplied and a replacement for the dead one. I am disappointed with my experience. It's a shame this company does not treat the customer any better than this.
This was an amazing customer service experience. From the original order I was in direct contact with the owner Ted. He is knowledgeable and kind . He is easy to work with and generous. I don';t give reviews EVER but felt the need to find a place to say THANK YOU! It is so nice in the internet age to still find someone running a business like Ted! He is quick to respond and so helpful I highly recommend to order from him and plan to do so again in the future.
THANKS TED!
They never contacted us to tell use. trying to contact them but no answer. we have 100% positive feedback selling plants on ebay on over 2000 orders leaving feedback, no one else selling plants can do better... we always send a free plant when customers get a damaged one or its lost or returned. That's why we have 100% Positive feedback. We can't help those who don't contact us. Anyone reading this ...email us and ask for a free plant with order... your choice. thanks, ted taylor ps picture of my book below, thanks.
I ordered one banana tree in June. I did not receive it and contacted the seller 3 months later. My invoice stated that it would ship in 2-3 days the whole 3 month period. I sent a follow up email and I got an email in all caps that said my tree shipped in June. Then another that said sorry for the delay, they were busy with a sale. My invoice now says "shipped", but no tree. It is now the end of September! I am contacting PayPal for a refund and trying to figure out how to leave negative feedback on a few sites so this won't happen to others.
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I understand how you feel. I order over fifteen plans in July and recived eight of which two were completely dead and most like would no have been able to servive the trip from Florida to Arizona. I have tried contacting Ted M. Taylor Via Phone (10 times) email (6 times) with no answer what so ever. As of today 11-1-10 i have heard nothing about the balance of my order and will spend more mony Legally. The guy is not what he claims to be.
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D. Applegate
Hi, He didn't tell the whole story, but i give free plants out to most all who compline about anything, thats why i have a 95% posite feedback at my yahoo store and ... check my feedback on ebay its 100% postive, with over 2000 orders... check it out flavored-tropical-banana-plants ( 2174)
The positive Feedback percentage is calculated based on the total number of positive and negative Feedback ratings for transactions that ended in the last 12 months, excluding repeat Feedback from the same member for purchases done within the same calendar week (eBay time). thanks, ted ps check out the hydro-nut built to save lives in the south pascific