The complaint has been investigated and
resolved to the customer's satisfactionResolved Green Sweep Canada — Horrible Cleaning Service
resolved to the customer's satisfaction
Bottom Line...this is the WORST cleaning company ever. Horrible job and even worse customer service!!
Surface cleaning is what they do, and even that is done poorly. The first time this company was supposed to come, they were a NO SHOW. When they were 15 minutes late I called and was told that my cleaner did knock on the door and there was no answer. Unfortunately, for them, this was a flat out LIE. I have a dog that barks whenever someone knocks AND I was in the front bedroom getting my child ready during the time they were scheduled to arrive. I proceeded to tell them to have the cleaner come back but then they mysteriously could not locate her. They said that they could come back tomorrow. Are you kidding me? Anyone with young children knows how much work it is to tidy, pack up and leave. This is absolutely NOT acceptable. Right there, my money should have been refunded but Rebecca (the owner) just made excuses for the mysterious behaviour.
The person cleaning your home is supposed to be the same person every time so that they can build a relationship with you and clean your house the way you want it. Unfortunately, I never saw the same person twice over a 2 month period. You are offered a 24-hour guarantee for all areas of your home but when you make a complaint about something, the owner grills you for specifics and denies your money back. I had a problem with a bathroom that was not cleaned and when I brought it to her attention she said that she asked her employee and was told that it was done. Then she herself (the owner) came to check it out, cleaned it again and it still wasn't done properly. At that point I figured if the owner of the company can't even clean, then how are her employees going to be able to do it. Also, the mops they use are absolutely disgusting. I happened to "pop in" near the end of cleaning one day and they were doing the final mop. Most of the floor was missed, the mop was dry and black. Environmentally friendly...I guess if you like to bring the environment into your home by way of filth than it is. And finally, they are very rough. They drop the vacuums on the floor, bang walls and damaged furniture. NO respect.
Cleaners are a dime a dozen so don't settle for this one. Way too much money for what you get.