The complaint has been investigated and
resolved to the customer's satisfactionResolved Grande Vista Windows & Doors — Poor Installation
resolved to the customer's satisfaction
Hired Grande Vista to change out windows. They installed windows throughout whole house without sill support, insulation or trim. Contacted them about side by side sliding windows that wouldn't lock because they were bowed in at the center. Was insulted and yelled at by the owner, told I didn't know what I was talking about, told the windows were installed properly, offered to sell me new windows to replace the windows they just replaced because the windows supposedly had a manufacturing defect. Their installer came out to look at the side by side sliding windows and removed the exterior cladding so window would close. Had windows looked at by several other contractors who all said the same thing...very poor installation, no sill support leading to sag, no insulation, no exterior trim and exterior cladding had nothing to do with improper operation. I would reccomend NEVER using this company. They should be OUT OF BUSINESS!