Go Relax Travel - Vacation &Prize& (English/Spanish) review: Get your money back! - Consigue tu dinero de vuelta! 5

How I Got My Money Back - Como Consegui Que Me Regresaran Mi Dinero:
(English)
I was able to get my money back... it took about two weeks, but I got it back, because I didn't give up. I don't know if you would have the same results if you wait too long...
I quickly wrote to my credit card company online, within two or three days after having tried to make reservations, to have the charges for the "prize" removed. The Discover card rep told me to allow the company about 15 days to resolve it, and that if they didn't that I should contact my credit card again.
I also wrote to the radio station online, and the sales manager that rsponded said they only represented the travel agency and that the radio announcement says clearly that this is a promotion for a travel agency (perhaps they did say it, but I didn't hear that part, because when they mentioned it (at the end of the ad), I had already turned down the volume to call the radio to win the supposed "prize."
Well, I also wrote to the CEO of the company "Go Relax Travel" online, and this is where I got a worthwhile answer. (Go to http://gorelaxtravel.com/ and click on the tab that says “CEO Contact” across the second row of tabs near the top of the page.) The manager's assistant from the company called me and told me that the hotels were beautiful, blah blah blah. I had already written out what i planned to say, so that I would not be swayed by her comments... I simply and calmly stated that non one had told me I'd need to attend a timeshare presentation while on the vacation, and that the hotel package I was offered was supposed to be "all inclusive" (Including meals), and that later I had discovered in the information they sent that none of that was included. I told her there were many differences and inconsistencies between what they promised me on the phone and what they sent me in the written information that and that they never answered the phone when I had tried to make a reservation. I repeated that I would rather they refund my money, as what they initially represented was false.
I had to repeat this several times, as they kept trying to convince me they'd resolve everything. I remained firm, calmly repeating to them if they would please reimburse my money and stating nothing more, nothing less… and finally, the lady asked me to send the paperwork I’d just received back to her by mail and told me they would resolve the matter for me.
Sure enough, I sent them the papers, but I also included a new letter asking them to give me back my Money and explaining why I was not satisfied with what they had offered, since it was not what initially what I was offered. I sent it via certified mail, return-receipt and signature requested; so that I could have proof, just in case they came up with another lie… I did not sign any of the papers in the pacakage they had sent me, because had I signed them, that would have prevented me from receiving a reimbursement, as it would have indicated I’d accepted their contract.
About two weeks later, I received notification from my credit card company that the Go Relax Travel agency had credited my card. Victory! I think that my acting quickly allowed me to achieve my objective; by law they can’t charge you money if you cancel within 3 days of having signed a contract… and I had not signed any contract. Besides, I hadn’t even been able to make any reservations, because they never answered the phone. The important thing to do is to document everything in writing, and keep writing and demanding that they give you what they promised or reimburse you your money.
Don’t give up! They try to intimídate you by talking really fast, or they try to wrap you up with promises… remain firm and document everything and keep fighting until you get your refund. I wish you luck!
Here is the snail mail contact info for the company:
Go Relax Travel, LLC
7751 Kingspointe, Parkway Suite 107
Orlando, FL 32819
[protected]
[protected]@gorelax.net

How I Got My Money Back - Como Consegui Que Me Regresaran Mi Dinero:
(Spanish)
Yo consegui que me devolvieran mi dinero... me tomo como dos semanas, pero lo consegui porque no me di por vencida. No se si usted tendria los mismos resultados se espera mucho tiempo...
Yo rapido le escribi a mi tarjeta de credito por el internet a los dos o tres dias de haber tratado de hacer reservaciones, para que me quitaran los cargos del "premio." La representante de la tarjeta (Discover Card) me dijo que le diera a la compania de viajes 15 dias para resolverlo, y si no lo hacian que me volviera a comunicar con la tarjeta de credito.
Tambien le escribi a la estacion de radio por medio del internet, y el gerente de ventas me contesto que ellos solo representaban a la compania de viajes y que en el anuncio en la radio dicen muy claro que esto es una promocion de la agencia de viajes (quizas lo hayan dicho en la radio, pero yo no escuche esa parte, pues cuando ellos lo mencionaron (al final del anuncio), yo ha habia bajado el volumen para llamar a la radio para ganar el supuesto "premio."
Bueno, pues tambien le escribi al "CEO" (jefe) de la compania "Go Relax Travel" por el internet, y aqui fue donde recibi una respuesta que valio la pena. (Ve al http://gorelaxtravel.com/ and cliquea donde dice “CEO Contact” en la segunda linea en la parte de arriba de esa pagina.) La asistenta al gerente de la compania me llamo y me dijo que los hoteles eran bien bonitos, blah blah blah. Yo ya tenia lo que les hiba a decir escrito, para no dejarme desviar por sus comentarios... Simplemente les dije tranquilamente que nadie me habia dicho nada de tener que asistir a una presentacion de ventas de "timeshare, " y que los hoteles que me dijeron que venian incluidos en el paquete se suponian que fueran "all inclusive" (incluir comidas), y que despues descubri que recibi la informacion lei que no lo eran. Les dije que habian muchas inconsistencias, tantas diferencias, entre lo que me prometieron por telefono y lo que en realidad decia en el la informacion escrita, ademas que no me contestaban cuando llamaba a las reservaciones... Les repeti que yo prefiria que me devolvieran mi dinero, ya que lo que representaron al inicio era falso.
Se lo tuve que repetir varias veces, pues seguian tratando de convencerme que me resolverian todo. Me mantuve firme, tranquilamente repetiendo que por favor me devolvierean mi dinero y no diciendo ni nada menos ni nada mas... al final la senora me pidio que les enviara el papeleo que acababa de recibir por correo, y que ellos me resolverian la cuenta.
Efectivamente les envie el papeleo, pero tambien inclui una nueva carta pidiendo que me devolvieran mi dinero y explicando el porque no estaba satisfecha con lo que me habian ofrecido, pues no fue lo que inicialmente me ofrecieron. Todo se lo mande por correo certificado, requeriendo que ellos firmaran al recibirlo para tener mis pruebas, por si acaso me salian con otra mentira... No firme ninguno de los papeles del paquete que me habian enviado, porque si los hubiera firmado, eso hubiera impedido poder recibir mi reembolso, pues seria como aceptar su contrato.
A las dos semanas recibi notificacion de mi tarjeta de credito que la compania Go Relax Travel me habia regresado el dinero a mi tarjeta. Victoria! Creo que al actuar tan rapidamente, pude lograr mi objetivo; pues por ley no te pueden cobrar si en tres dias cancelas tu contrato firmado... y yo no habia firmado contrato. Ademas, ni siquiera habia podido hacer reservaciones, porque nunca contestaban el telefono. Lo importante es documentar todo por escrito, y seguirles escribiendo y exigiendoles que te den lo prometido o que to reembolsen tu dinero.
No te des por vencida(o). Ellos tratan de intimidarte hablando bien rapido, o tratan de envolverte con promesas... mantente firme y documenta todo y sigue luchando hasta que logres que te reembolsen. Te deseo suerte!
Aqui esta la informacion de correo, etc., para la compania:
Go Relax Travel, LLC
7751 Kingspointe, Parkway Suite 107
Orlando, FL 32819
[protected]
[protected]@gorelax.net