Globe Broadband And Landline review: Transfer of Service 2

I have requested to transfer my internet subscription and landline last May 30, 2013. I was advised that it will take 3-5 business days to complete the transfer. When we moved last May 31, 2013, I called Globe again to follow up on my transfer. The representative told me that our new address is serviceable. She advised that it will be completed within 3-5 business days. That night I received a call from the support group. The agent's name is Ja Flores. She told me that I cannot keep my existing plan which is Plan 1299 (2mbps) . She said that my only two options are either to downgrade or upgrade. Of course, I don't want to change my plan because I am happy with it. I don't want to pay extra by upgrading because I am satisfied with my current speed. She wasn't able to explain the reason why Globe cannot keep my existing service. To make the story short, I asked for a supervisor. Since the supervisor was not available, I requested for a callback. Adison, the supervisor called me around 7pm. He, too wasn't able to explain why they cannot retain my existing plan. His only reason was it is Globe's policy. I was in a hurry so I just agreed to upgrade even if I didn't want to. The next day I called again because when I was browsig through Globe's website using my mobile phone, I saw that plan 1299 is still available and there is no disclaimer on the website that it is not available for transfer of service. I talked to another supervisor, his name is Bryan. He told me to put my transfer of service on hold because there is no directive from Globe that I cannot retain my old plan. He told me that he will do something about it and that he will escalate it. I trusted him so I gave Globe a day to fix it. I called the next day and was told that there's no result yet from Bryan's escalation. I badly needed my internet service for work and for my son so I ended up upgrading to 3 mbps just so they will transfer my service. An agent scheduled me on Saturday, June 8 from 8am to 12pm. I called after 12 and requested for another supervisor. Marie told me that the schedule was not dispatched. I don't even know what that means. Why would someone schedule a transfer without completing it. She gave me another schedule which is June 10, 2013 from 8am to 12pm. Unfortunately, the installers did not arrive. I called again, looked for a supervisor and was given another schedule which is the next day - June 11 at 8am - 12pm. The installers came but they weren't able to activate my phone and internet service because they said there's something wrong with their "cabinet". They promised to return the next day to fix it. As of this writing, my services are still not activated. It has been 2 weeks or even more. I have talked to 8 supervisors and several agents. I even called retention to cancel my subscription but I was told that they will charge me with 2 month pre termination plan because of the lock in period.
How unfair! I feel so helpless and don't know who to talk to anymore. I don't know why I had to go through this hassle just to have my service transferred. Why do I have to experience this kind of customer service. Just imagine what I had to go through everytime I need to make a phone call. I have to tell the entire story again and again without any assurance if someone can help me. Is this really how Globe treat its customers?