Glasgo Cabs review: Private hire booking

⚠️ GLASGOW CONSUMER ALERT: Private Hire Vehicle Booking Safety Warning
I want to share a serious safety warning regarding private hire car bookings in Glasgow to look out for others—especially anyone booking transport for vulnerable individuals or hospital patients.
On Wednesday, 16 September 2026, my sister was discharged from the hospital. I booked her a ride home using a local private hire booking app, which officially confirmed a fixed "Pay in Vehicle" tariff of £26.20.
Instead of using the app's official payment system, the driver requested personal Revolut transfers—one upfront before starting the journey and another upon arrival—resulting in a total transfer of £33.00.
When I contacted the booking operator's management team to report that the official app payment structure had been bypassed by their driver, the response from management was hostile. When I followed up via email to press for answers, the manager told me to stop emailing them and stated in writing that they were removing my customer account from their database with immediate effect and told me to take my business elsewhere.
While the company eventually returned the overcharge, removing a customer's account simply because they reported a driver bypassing official payment systems is deeply concerning.
A formal complaint has been submitted to the Glasgow City Council Licensing Section regarding the driver's actions and the company's handling of the situation. I am keeping complete photographic evidence of the original app booking, the Revolut transfer logs, and the written emails.
Please remind your loved ones, especially elderly or vulnerable patients, to never send money directly to a driver's personal Revolut or bank link. Always insist on using the official app or vehicle card machines.