glarextra.com review: An unhelpful customer service agent called Syeda

Siham Zhiri

Email.[protected]@outlook.com

acoount:https://glarextra.com

[Date: August 6, 2023]

I am writing to express my disappointment and frustration with the recent customer service experience I had on August 5th, 2023, at approximately 15:40, during a chat session with one of your representatives named Syeda. The purpose of my chat was to seek assistance in resolving an issue I was facing with accessing one of the websites hosted on Bluehost.com.

Firstly, I would like to mention that I have been a loyal Bluehost customer for quite some time, and I have always appreciated the prompt and reliable support provided by your team. However, my recent encounter with Syeda left me dissatisfied and perplexed.

During the chat session, I explained the problem I was encountering - the inability to access a particular website hosted on Bluehost.com. I was hopeful that Syeda, being a representative of Bluehost's customer support team, would be able to provide some insight or guidance to rectify the issue. Unfortunately, my experience took a disappointing turn.

Syeda's response seemed disinterested and lacking in effort to assist me. She appeared to be unable to comprehend the complexity of my problem, and despite my repeated attempts to explain the situation, her responses became increasingly vague and unhelpful. Instead of offering potential solutions or investigating further into the issue, she said she was going to end the chat .And abruptly ended the chat without any resolution or even the courtesy of informing me that she was unable to help.

I understand that technical issues can sometimes be challenging to resolve, but I expected a higher level of customer service from Bluehost, especially considering my past positive experiences. It is disheartening to have invested time and trust in seeking support only to be met with a dismissive attitude and an unresolved problem.