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Genesis

Genesis review: Service

J
Author of the review
5:33 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Genesis had a warranty that they would supply a loaner car if I brought my car in for service. I had called 2 times and never received a call back. Then I did get through to service and they do not offer that any longer. Part of the reason I purchased the car was due to extra services I would get, but now they are no longer offer it, but still have it posted on Genesis site.

On website and under warranty

Complimentary Genesis loaner vehicle dropped off at location while owner's vehicle is repaired at a Genesis brand retailer

Desired outcome: I feel that was part of the service I paid for when purchasing the car and feel they need to give me a loaner.

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