The complaint has been investigated and
resolved to the customer's satisfactionResolved Geddes Automotive Onehunga — overcharge
resolved to the customer's satisfaction
I took my car to Geddes Automotive in Onehunga for repair (it was misfiring). They replaced a muffler but told me the car was still not running properly and would need to do tests. I agreed. I was charged $360 for tests and told that they thought they had identified the problem but were not sure. I was charged $70 for emails they sent to price spares and a courier fee although, I saw the muffler was on site. I was given a courtesy vehicle and told I would only have to pay fuel and milage if I went over 50 kms per day. When I told them that I was not prepared to pay a further amount for a repair they could not be sure was the cause of the problem and that I would settle the bill for the testing and baffle replacement I was charged an additional amount to "reassemble" the car and $25 per day I had the courtesy vehicle - the latter charge suddenly because I would not let them carry on with any further work.
All said and done I had to pay $733.65 for a muffler and some tests!