The complaint has been investigated and
resolved to the customer's satisfactionResolved GE washer (WPDH8800) and dryer (DPVH880) Smart Dispense pedestals (Model SPBD880) — DO NOT WASTE your $$$
resolved to the customer's satisfaction
Do NOT buy these! I purchased the GE washer (WPDH8800) and dryer (DPVH880) and the Smart Dispense pedestals (Model SPBD880), I have been extremely dissatisfied. After a few weeks of washing our clothes did not smell clean, so I called GE they sent someone out and he said that the person who installed it (Sears GE delivery) set it up wrong. (He did not connect the hoses correctly, so no soap was getting to the clothes) He fixed that and several weeks later we still had bad smelling clothes, they just were not fresh or soft. So back out another GE guy came and he said it was do to the drain hose was not properly installed and that too much water was being drained out! After several loads still no improvement! I have been told by a GE service man that this is just the way these machines are due to the fact that they use so little water they do not get the clothes thoroughly cleaned! NOW I am having problems with the dryer. It is suppose to receive its information from the washer through the USB hook up, it does BUT after it has been on for about 2 minutes it shuts off...leaving me with wet clothes. GE service man said its the Sensor Dry Level and it will cost $200 parts and Labor to fix. I have to run each cycle on a timed cycle now. ANOTHER problem... many times the washer runs through a cycle and levels me with sopping wet clothes, I have to re-run it on a drain and spin cycle a few times to get all the water out of it. After all the money I spent on these new GE innovations, and them not working correctly, not cleaning efficiently and their GE Service men NOT knowing how to properly hook them up or fix them right the first time.. I'm DONE with ANY GE Product. I will NEVER buy GE again!