The complaint has been investigated and
resolved to the customer's satisfactionResolved Gas Products Company — Consumer Fraud
resolved to the customer's satisfaction
I ordered several gas grill parts for a client and paid with a credit card. My credit card was immediately charged. Usually, most reputable companies will not charge your credit card until the product(s) ships. After several weeks, I called about the status. I was told that the items were on back order and I could either cancel or continue to wait. When I asked how much longer, I was told that it would be several more weeks. Unfortunately, I decided to wait. After several more weeks, I emailed them asking about delivery. There was no reply after several days. I called and was told that they had no idea when the items would arrive or ship. I cancelled the order immediately. The next day I emailed them verifying that I had called and cancelled and needed my money refunded. After several more days, I called about the refund. I was told that the matter had been turned over to the accounting group and "maybe" I would see something soon. Hearing this, I immediately called my credit card company to dispute the charge. I was informed that, legally, the company has 30 days to refund the money. Tomorrow, February 20, 2010 is the last day they have to refund the money and I have not received any information from them. I also filed a complaint through the local BBB and the company is not responding to that complaint either. I believe this company has no intention of returning money to anyone and may never ship product. I would regard this company and website as a scam and never use them. I only hope that my credit card company is able to help me get my refund.