The complaint has been investigated and
resolved to the customer's satisfactionResolved GARRY VACUUM,LLC — Double shipping charge
resolved to the customer's satisfaction
I purchased a Gary Vaccum 10/26/2009 and a piece broke inside of it so i had to call and get replacement..and the lady that i talked to had told me that it would be a $50.. shipping fee. And i said that was fine, then i ask her if i only had to pay shipping on it one time and she said yes!...and i stressed to her so when i ship it back to your company i don't have to pay for shipping twice right and she said that is right mam. So i too it that i would only have the one time fee of $50.00. But when i receive the sweeper there was no return label in it so i called gary vac back and spoke with Jeffcustomer#0503 and first of he was very RUDE ...and he told me that a manager would call me back in 3 days not to ship the sweeper back until i here from the company so i have waited and it has been 9 days and no call..so i called today 02/08/2010 to see what i should do and they told me that i would have to pay shipping and send it back by 02/27/2010 or my card would be charged $200.00, so now i have lost days on getting it back to the company so if it doesn't get there in time it wont be my fault!!! I should be reenbursed for the shipping that i have to pay to send the sweeper back!!! I am very upset with this company and i will spread nothing but bad news about this company unless i am refuned my shipping !!!..if i would have been told on the phone that i would have to pay shipping both ways then it wouldn't be a problem but i was miss lead to beleive i had to psy shipping 1 time!!! I think your people working for you should be more kind and more clear about how this works.