Garena review: Free fire

ACCOUNT DETAILS:

Game: Garena Free Fire

Server: Middle East & North Africa (MENA)

In-Game Name: KAMANDOS (كمندوس)

Player ID (UID): [protected]

Associated Email: [protected]@gmail.com

1. STATEMENT OF FACTS

I am submitting this formal complaint regarding the unjustified permanent suspension of my account (UID: [protected]). My account was subjected to an arbitrary ban citing "abnormal activities" / "data upload disabled" errors. I strictly affirm under full responsibility that I have consistently complied with Garena's Terms of Service and have never used third-party scripts, unauthorized software, or fraudulent tools. Prior appeals submitted through standard support channels yielded only automated, non-substantive responses without manual log verification.

2. FINANCIAL INTERESTS & DIGITAL ASSETS

This account represents a verified financial investment with valid purchase receipts for in-game currency (Diamonds) and digital assets acquired through authorized channels (including Google Play Store). Unilateral termination of access to these paid digital services without providing technical evidence constitutes an unfair trade practice.

3. FORMAL DEMANDS

I formally request Garena Online Private Limited to execute the following within 14 business days:

Manual Technical Audit: Conduct an independent manual review of the system logs for UID: [protected] to verify that no malicious tools were executed.

Account Reinstatement: Fully restore access to the account and all associated paid digital assets.

Alternative Settlement: In the event of refusal without verifiable technical proof, issue a full refund for all legitimate digital purchases.

4. NOTICE OF REGULATORY ESCALATION

Should this dispute remain unresolved upon the expiration of the 14-day notice period, I will proceed with formal dispute filings through:

The Consumers Association of Singapore (CASE) under the Consumer Protection (Fair Trading) Act.

The Google Play Store Merchant Compliance Team for transaction chargebacks/disputes regarding unfulfilled services.

Sincerely,

Radouane Harkat

Contact Email: [protected]@gmail.com