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Game Festival Mall review: Telefunken tv

J
Author of the complaint
6:33 am EST

Purchased telefunken tv the 19th december and it stopped working ka di 21. Visited their shop with card I used to purchase and statement but they have advised that they need to get copy of receipt from head office been waiting from the 23rd and when I call im getting one story after the other. I bought this tv for my kids entertainment in december since the one I bought from the also in jan 2020 stopped working. I feel like I have been taken for a ride and they do not really care that theu sold me a faulty item. For a company that has been around for years their process and customer service is so poor. They do not want to take accountability and hide behind process.

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