The complaint has been investigated and
resolved to the customer's satisfactionResolved Galaxy Vanlines — Moving rip-off
resolved to the customer's satisfaction
1st contact (binding estimate) stated any additional cubit feet would be billed at time of pick up. It failed to disclose that the charge was 3 times more than the pr cubit feet charge of the initial estimate.
I selected mover packing. Contract stated packing supplies were additional. After the pick up was loaded the charges were disclosed at Rolls of Tape $15.00 a cardboard box $15.00 and 4x4 bubble wrap $15.00 totaling over 750.00 in materials because packers used excessive amounts of packing material.
Finally on the pick up receipt I was told I had to pay cash if I wanted to guarantee delivery within 5 days. I did. The mover failed to delivery on the agreed upon date and I did not receive my belongings for 10 more days. Charged $350.00 for Fuel fee IN CASH that contract stated was included.
Each stage in the move a new contract was introduced with added stipulations, however it was always done strategically after they had loaded, or after they had collected balance. They basically held my belongings ransom and then did anything they wanted regardless of what had been agreed to in the contract.