FutonsStore.com — Shipping problems!
I'm a very unsatisfied customer since I ordered from your Futons Store. I ordered merchandise on 9/19/06 and was billed for my order on 9/21/06, since the item was shipped on 9/21/06. What you call shipping does constitute shipping at all. When billing information is sent to UPS that is not shipping, since the merchandise is still in your warehouse, wherever that might be. As of today's date my merchandise still has not been shipped. You suggest a receiving date of 10 to 12 days, which has not happened. In the meantime you have my money and also the merchandise in your inventory. This is known as double bookkeeping, which is illegal.
If you were fair with the customer you would notify him of a shipping delay, merchandise was on backorder or something to that affect. That way the customer is given a chance to make a decision to continue with the order or cancel it. Then there is the question of a restocking charge if you cancel the order. From a customer view this is an unfair practice since it gives you the option to do whatever you want. Which means you can ship the merchandise two years from now and if the customer wants to cancel the order he will pay the restocking charge. If you think this is a good way to run a business you are mistaken. Sooner or later the customer finds out and this leads to lower sales until you are out of business. Then their are those that chose to get a lawyer involved, that gets expensive. I would suggest you get back to me as to the true status of this order for those items that remain with a Billing Information Received Status at UPS. I also think that UPS would like to learn how you use their name to charge the customer for items that are shipped, when in actuality there not. What you are doing is putting the blame for any delayed items on UPS, which I don't think UPS would appreciate.
Gately's Shopping Network
88 Inverness Cir. East
Englewood, CO 80112