Furniture Village Ltd review: Lack of after-care service

An expensive Geltouch 5000 mattress bought from Furniture Village was delivered damaged by being bent and strapped in half - contrary to the manufacturer's guidelines.

Despite my sending two letters of complaint to local store, plus one email and one letter to head office, I have still not had the courtesy of receiving a single reply.

Extremely poor after-sales service.

Furniture Village does not deserve our custom.