The complaint has been investigated and
resolved to the customer's satisfactionResolved Frontline Carrier / Shipping Damage — Not Paid Claim for Damages $1451
resolved to the customer's satisfaction
Claim for Damages $1451 Claim Number: FL-1202 Filed on 10/25/2010. Claim was denied based on a non-existent inspection request presumably requested in a Denial Letter by Frontline dated 12/21/2010. This is also in violations of NMFC 300150 and MMFC [protected] which require a written request for inspection of damaged freight within 30 days of delivery of damaged freight. Mr. Rick Jodzio, President of Frontline has used unethical and illegal reasons for denial of payment for freight damages. We have experienced several such incidents including the subject one. Also, we discovered that Frontline does not have a claims department or personnel that handles damage freight claims.We have evidence that this company is practicing unethical and illegal denial of compensation for documented freight damage claims. On Subject Claim we have Photographic Documentation of Severe Damage which was presented the day of delivery of the Trike which was ordered by a Handicapped Elderly person that needed it for transportation, and waited 60 days for Front Line to acknowledge the claim, in violation again of NMFC rules and regulations. Did you know that it took 3 letters and numerous un answered phone calls to even get Frontline to acknowledge this claim in this case. I signed for the severely damaged Trike and have notified them of this claim on 10/25/2010. This is Not Minor Damage by no means.