There are plenty of "reviews/complaints" under the Review Section on the website! A niece recently placed an order for Flowers by Eva online, thinking it was a local florist shop where I lived...not! They are in Illinois, so it seems & send the orders to local florist shops, who will accept them! Flowers for me, were for my husband's funeral on 25th, when they were to be delivered. They were actually delivered on 24th to the Funeral Home, which ended up being ok, except we spent a lot of time looking for them, as Flowers by Eva wouldn't tell us "where" they had sent the order! So, that meant I needed to drive to the different florist locations where I live, to find out where the order was! Not acceptable! Finally did find them, so that was ok...just to be fair! They were very evasive in their answers to me; asked for order number, but they hadn't given one on the order; said they couldn't find my niece's name for the order, etc, etc! They just gave me a "run around"...so needless to say, we won't be ordering flowers from them in the future. They need to run their business like a serious business...or else they'll find themselves going under, as no one will want to order from them anymore. Hopefully they can pull up their socks!