Florida Healthy Kids / Vista — Refusal of coverage
My daughter is insured with Florida Healthy Kids / Vista and they are refusing to cover a surgical center and general anesthesia for a procedure she needs to have done and are giving me the run-around and sending me letters with Florida Statues as to why they are refusing. And these statues are contradicting. The reasons stated in these statues as to how this procedure would be covered, is exactly the same reason as to why coverage is being requested. My premium went up from $20 a month to $108 a month just because I became a state employee. I'm a single mom, and just because I became a state employee does not mean I'm earning more money. As a matter of fact, I had to take a pay cut from my previous job. These people are difficult to deal with, unprofessional, and down right stupid. They keep on re-adding my dental coverage to my policy which I have asked them over and over to delete and keep on sending me new premium books to my house to the point that it feels like harassment. And I can't afford to put my daughter under my work's health because it is too expensive. I have spoken to supervisor after supervisor and they do nothing. Please file a complaint against them. Thank you.