Family Medicine in Zionsville, IN review: Service

Dear Patient Relations Team,

I am submitting this formal complaint regarding the care I received from [redacted], MD, during my annual wellness visit on July 1, 2026, at your Family Medicine office in Zionsville, Indiana.

I am extremely disappointed by the level of care I received and believe this matter warrants an immediate investigation.

During what was supposed to be a routine annual physical, multiple diagnostic scans were ordered without what I consider to be a comprehensive physical examination or an adequate clinical explanation of why those tests were medically necessary.

After the visit, I contacted the office with legitimate questions regarding the medications that had been prescribed. Instead of receiving responses from the physician or clinical staff, I was informed that I would need to schedule a virtual appointment, which might be resulting in an additional charge simply to have my questions addressed. Requiring patients to incur another bill to obtain clarification on medications prescribed during a recent office visit is unacceptable and falls well below the standard of patient-centered care I expect.

My greatest concern, however, is the billing related to the ultrasound that was ordered. Prior to the procedure, I was provided with an estimated out-of-pocket cost of $111.20. Based on that estimate, I agreed to proceed with the scan. I was later shocked to receive a bill for $515.60.

My family has lived in the United States for the past 17 years, and throughout that time we have received care from numerous healthcare providers. Unfortunately, this has been the most disappointing and frustrating healthcare experience we have encountered. The combination of inadequate communication, questionable clinical decision-making, and unexpected billing has significantly undermined my confidence in your practice.

I am requesting the following actions:

1. A complete audit of the diagnosis and procedure codes submitted to my insurance for the ultrasound and any other ordered services.
2. Correction and resubmission of any claims found to contain coding or billing errors.
3. A written explanation for the discrepancy between the $11.20 estimate I received before the procedure and the $515.60 amount I was ultimately billed.
4. A written response outlining the findings of your investigation and the steps your organization will take to resolve this matter.

I expect this complaint to be treated with the seriousness it deserves. If these concerns cannot be satisfactorily resolved, I will consider escalating the matter to my insurance carrier and the appropriate healthcare oversight and consumer protection agencies for further review.

I look forward to your prompt response and a timely resolution