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Product must run via CD. If the CD gets damaged, even though you already paid for the program, you have to pay another $50.00 to get a replacement CD. I have never had a program that runs on a disc that either could be installed on a drive for usage, or could be easily replaced at little to no cost.
Customer service also has no desire to be helpful aside from noting that a new CD is only $49.00 instead of the $200 and change for the program new.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are sorry to hear of the poor experience that you had with Infinite Mind. If you are interested, please contact me through the following email address to discuss finding a possible amicable resolution to your concerns. You can contact me at [protected] or through the following email address: customerservice@eyeQadvantage.com.
I work directly out of our corporate office.
I will look forward to hearing from you.
Chris W.
Infinite Mind - makes of eyeQ