The complaint has been investigated and
resolved to the customer's satisfactionResolved EMT Robotics — No support for their products at all!!
resolved to the customer's satisfaction
After spending $2000 on robot tracks from them, the units failed during testing. I tried to talk to someone about replacement parts in Decemeber and they never arrived. Again in March and nothing but broken promises. Then they tell me they don't make those tracks anymore and want me to buy a set of replacements for 5 times the cost. I don't know what happened to this company but they went downhill fast.
I asked to talk to the owner Garrett and they said he's not employed there anymore. What? He started the company like years ago. So I called Garrett who now owns a different company and it turns out the real story was he left cause the owner was a criminal and was trying to con him out of his shares in the company. So he walked away. Now it seems the place is falling apart. He was nice enough to direct me to a great company that makes tracks in the states and I was able to get some help with mine. He also gave me some advice on them since he designed them.
I would avoid EMT Robotics like the plague. They are not what they used to be. If they won't let you talk to Garrett, just hang up. It's a waste of time. They don't know anything about robots and will likely never send you anything. Too bad another bad apple had to ruin a great company. At least Garrett got out of there.
I have all the emails for proof if anyone wants to see them.