We recently had a representative from Luna in our home Robert Walowitz who sold us 950 sq feet of carpeting telling us how it was better than Home Depot, Empire and others. He took a 500.00 deposit. We later came to learn that Empire and Luna are the same company. Empire bought luna in 2012. We feel that the sales pitch was fraudulent in that he was selling against his own company. When I was called for confirmation the call came in from Empire. When I called back I was informed that the companies were the same. I cancelled the order.
The complaint has been investigated and resolved to the customer's satisfaction.
David, thank you for bringing your concerns to our attention. We regret that you have not been satisfied with your experience, and we would like the opportunity to discuss your concerns in more detail. We will be following up with you shortly, and you can also reach us at care@luna.com. Thank you. Luna Customer Support