Menu
CB Flooring Installation Review of Empire / Luna
Empire / Luna

Empire / Luna review: Fraud 1

D
Author of the review
9:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We recently had a representative from Luna in our home Robert Walowitz who sold us 950 sq feet of carpeting telling us how it was better than Home Depot, Empire and others. He took a 500.00 deposit. We later came to learn that Empire and Luna are the same company. Empire bought luna in 2012. We feel that the sales pitch was fraudulent in that he was selling against his own company. When I was called for confirmation the call came in from Empire. When I called back I was informed that the companies were the same. I cancelled the order.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comments
Add a comment
C
C
cmonroe
Chicago, US
Sep 25, 2013 10:40 am EDT

David, thank you for bringing your concerns to our attention. We regret that you have not been satisfied with your experience, and we would like the opportunity to discuss your concerns in more detail. We will be following up with you shortly, and you can also reach us at care@luna.com. Thank you. Luna Customer Support

Trending companies